Support

Get support for TapeLogic, including help with your account, subscriptions, transcription hours, and app-related questions.

Need help with TapeLogic?
Contact us at info@digital781.net.

Please include:

  • Your account email (or sign-in method)
  • Device model and iOS/Android version
  • App version or TestFlight/Play build number
  • What happened (steps and expected behavior)
  • Screenshots, if available

We currently support:

  • Sign in and email verification issues
  • Recording and transcription issues
  • Interrupted-session recovery issues
  • Transcript sync/edit/export issues
  • Subscription and restore purchase issues

Billing note

Subscriptions and cancellations are managed through Apple App Store / Google Play.
TapeLogic supports purchase restore and plan visibility in-app.